We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.
To qualify for a return, your item must be in the same condition as you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Return shipping costs are not covered and are the responsibility of the customer.
If you have any questions regarding the return, you can always contact us at email@example.com .
damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess and resolve the problem.
Exceptions / Non-Returnable Items
Certain items cannot be returned, e.g. B. Perishable goods (e.g. groceries, flowers or plants), custom products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you already have. Once the return is accepted, purchase the new item separately.The fastest way to ensure you get what you want is to return the item you already have. Once the return is accepted, purchase the new item separately.
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If so, the refund will automatically be sent to your original payment method. Please keep in mind that your bank or credit card company may take some time to process and issue the refund.